Return Policy for Elizabeth Road Realty Store, LLC
Effective Date: November 23, 2022
we hope you will enjoy the items that you purchase from elizabeth road realty store, llc. Our biggest goal is to serve our audience well and provide a great customer EXPERIENCE. Unfortunately, due to apparel and accessory orders being fulfilled through a third-party service we do not accept returns or accept exchanges. We advise all customers to view the sizing charts listed on product pages in order to ensure that your item will work for you. Please contact us prior to ordering if you have any questions.
Elizabeth Road Realty Store, LLC employs the services of a third-party vendor for merchandise printing and distribution. Our store products are delivered to you directly from our vendor, Printful.com. However, any claims for misprinted/damaged/defective items must be submitted to elizabethroadrealtystore@gmail.com first, within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted to us no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part as well as Printful.com’s are covered at our expense.
If you notice any issue with the products or anything else on the order, please contact us immediately at elizabethroadrealtystore@gmail.com. The return address is set by default to the Printful facility. When they receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.
Wrong Address – If you as a customer provide an address that is considered insufficient by the courier, the shipment will be returned to Printful’s facility. You will be liable for reshipment costs once they have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to the Printful.com facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
Returned by Customer – Please contact us at elizabethroadrealtystore@gmail.com before contacting Printful, our third-party vendor, for any returns. Printful does not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered only at the customer’s expense and discretion. (Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of).
Exchanges by Customer – Printful.com is a Print-on-Demand company, which means that they create the specific custom shirt when it’s ordered by the customer, therefore they don’t have other “already made” custom shirts for exchanges. Printful.com would have to print and ship another shirt at the customer’s expense. Because of this, they do not offer exchanges on our products unless the product arrived damaged or it was a different product than what the customer had ordered.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore Printful reserves the to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
FREQUENTLY ASKED QUESTIONS
I accidentally ordered the wrong size. Can I exchange it for the correct one?
Because all items in the store are print on demand, a size exchange requires an entirely new product and therefore an entirely new purchase. Unfortunately, money cannot be refunded and exchanges are not permitted. Items cannot be returned because of buyers remorse.
How long until I get my order?
Print and ship times vary by product and location. You can find shipping estimates through Printful's website here: https://www.printful.com/shipping. If you have issues tracking your order or suspect it may be lost in transit, please reach out to us to so that we can assist in verifying the location of your order.
RETURN POLICY INQUIRIES
Please contact us if you have any questions about this policy at elizabethroadrealtystore@gmail.com.